Animal charities are the number one cause in our area. And the most popular way to support them? Donating items. Could you harness that passion to take our charity retail and ecommerce to the next level in the name of animal welfare?
We’re looking for a driven and experienced Charity Retail Operations Manager to lead and inspire our team across shops and ecommerce platforms. If you thrive on crafting strategies, building strong teams, and delivering measurable results, this is the role for you.
The pandemic pet boom, poor breeding practices and the rising cost of living mean that rescue centres, like Bath Cats and Dogs Home, are contending with unprecedented numbers of animals with complex medical and behavioural problems.
Now, more than ever, we need the support of the community around us to ensure that every cat and dog has the opportunity to enjoy a healthy life and a happy home.
As Retail Operations Manager, you’ll collaborate with the Head of Fundraising & Trading to deliver strategies that increase income and efficiency. You’ll oversee the day-to-day running of retail operations, manage staff and volunteers, and ensure high standards in everything from merchandising to donation handling.
In return, you’ll play a key role in a passionate and ambitious team. You’ll make a tangible difference to the lives of animals and the people who love them.
We commit to being kind, inspirational, dedicated, open and honest, and expert. If our values match your own, and you are inspired by the work that we do, then we’d love to hear from you.
Key Responsibilities
- Lead, motivate, and develop the retail team to meet and exceed annual income targets.
- Oversee shop and ecommerce operations, ensuring smooth processes and compliance with Health & Safety and trading standards.
- Drive creative shop merchandising, promotions, and window displays.
- Build partnerships with internal teams (Finance, People, Communications) and external stakeholders.
- Manage donation campaigns, ensuring a strong pipeline of high-quality stock.
- Shape short, medium, and long-term strategies for retail and ecommerce growth.
- Recruit, train, and support volunteers in partnership with the Volunteer Engagement Manager.
The details
Location: Hybrid – Bath Rehoming Centre, Shops, and Home
Salary: £30,000 per annum (FTE)
Hours: Flexible from 22.5 to 37.5 hours per week
For a full list of benefits, please see the Why work for us tab below.
DOWNLOAD » Click here for a full job description.
To apply
Please apply using the application form, matching your skills to the role and experience required and send to recruitment@bcdh.org.uk. The form works best when you download and open using Adobe Acrobat. CVs can be submitted alongside the application form but will not be accepted alone.
Closing Date: 12pm, 2nd March 2025
Interview Date: 6th March 2025 (let us know if you cannot make this date)